30 Days Free Return & Exchange

Last Updated: Sept 05, 2022.

Moissanite Gallery has 30 days, no questions asked “Free Return, Replacement and Resizing” policy.

FULL CASHBACK if the product is unworn. Please request us for a FREE RETURN LABEL and ship it back to us with the original tag attached to the jewelry, packaging, certificate and in the same condition as delivered by Moissanite Gallery, within 30 days of delivery.

You cannot return a product if it has been re-sized, repaired or exchanged.

If an item includes complimentary gifts from Moissanite Gallery, the customer is expected to return the gifts along with the originally purchased item.

To initiate a free return or exchange request contact us through support@moissanitegallery.com and we will make sure to help you as fast as we can!

Include the following when contacting us:

  • A photo or video of the product.
  • Your order number or the email address you used at the time of placing the order.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you have any further questions, please don’t hesitate to contact us at:

Email: support@moissanitegallery.com
Phone: ‪971-236-8085 

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